Terms & Conditions

Thay Trust takes your privacy seriously and treats all financial information about any transaction you have with the Trust as highly confidential. We do not share email addresses or phone numbers of any of our donors or constituents.

The Trust deeply values all contributions to sustain our mission. To protect the privacy of our donors and their special relationship with Thay Trust, we maintain the following policies:

To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the not-for-profit organisations and causes they are asked to support, we assure the following:

Thay Trust follows a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online.

In case of an unlikely event of an erroneous deduction or if the Donor wants to cancel/deduct the donation, Thay Trust will respond within 7 working days from the date of receiving the complaint from the donor. The timely refund of the wrongly deduced amount will depend on the type of card used during the transaction.

We would require a proof of deduction of the donation amount and a written communication for refund from the donor within two days after donation.

We use personal information collected from donors for the purposes of processing payments and communicating with donors about Thay Trust as well as conducting the fundraising and other operations of the Trust. This information may include name, amount donated, address, telephone number, donor comments, email address, and any other personal information provided to us.

Payment processors allow donors to give electronically using a payment services account, a credit card, or other payment method. These processors collect certain information from donors, and you should consult their privacy policies to determine their practices.

To provide donors the best possible experience, we work with service providers and may share donor data and other information with, or have it transmitted through, them.

Donor data may be used for the following purposes:

We are committed to protecting donor personal information from unauthorised access, alteration, disclosure, or destruction. Among other things, we undertake a range of security practices, including measures to help secure web access to sensitive data and undertake efforts to address security vulnerabilities for various tools and databases.

We seek to retain donor-related information only as needed to fulfil the purposes described in this policy unless a longer retention period is required by law or regulations. For example, tax laws in India may require the Foundation to keep contact information and contribution level of donors on file.

You have certain rights with respect to the information we collect about you. Upon request, we will tell you what information we hold about you and correct any incorrect information. We will also make reasonable efforts to delete your information if you ask us to do so, unless we are otherwise required to keep it.

The User expressly agrees to receive communications regarding information, schemes, notifications, offers, events and rewards on their registered mobile number by way of WhatsApp, SMS, calls and/or emails from Thay Trust.

The User can unsubscribe/opt-out from receiving communications through SMS and email anytime by contacting us. However, this may limit the extent of the Platform access and services that the User can avail.